Customer Support Services

Welcome to the JDS Customer Support Center.

To keep your competitive advantage, you must know how to get the most out of your retail management system. The JDS Customer Support Center is the key to making this happen. We connect you to all the information and support you need to optimize your system 24/7.

Call our Support Desk at:
877-WINRETAIL (877-946-7382) or 760-710-4444.

You will be connected directly with support technician during the hours of 7:30AM and 5:00PM PST.

What happens in the case of an emergency after hours?

During all other times, inclusive of weekends and all holidays, an answering service will relay your call to the on-call support technician who will respond to your call usually within minutes.

Email your non-emergency support issue to:
support@jdssc.com

FTP:
To upload or download a file, click ftp.jdssc.com to be connected to our FTP site. NOTE: You will need a personal ID and Password to access the site. Please contact your Customer Support Coordinator prior to attempting to link to the site.